Frequently Asked Questions
Everything you need to know about ordering from Whiski Shop Edinburgh.
Do you offer international shipping for your whiskies?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that some countries have local customs restrictions regarding the import of alcohol.
How are fragile glass bottles packaged for transit?
We use specialized, high-durability transit packaging designed specifically for glass bottles to ensure your order arrives safely. Every bottle is securely cushioned to prevent breakage during the shipping process.
Can I return a bottle if I change my mind?
You can return unopened items in their original condition within 14 days of delivery. Due to health and safety regulations, we cannot accept returns on food items or bottles that have had their seals broken.
Are your rare and vintage whiskies authenticated?
Absolutely. Every bottle in our collection is sourced directly from reputable distilleries or trusted partners. Our specialists in Edinburgh inspect every vintage bottle to ensure authenticity and quality before listing.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Can I include a personalized gift message with my order?
Yes, we offer a gift messaging service. You can add your personalized note during the checkout process, and we will include a printed card with your order, excluding any pricing information from the packing slip.